Terms and Conditions
Terms and Conditions
Airport Meet & Greet and Related Services
Effective Date: August 14, 2026
Primary Operating Company:
MR GREETER LLC
5830 E 2ND ST, STE 7000 #36224
Casper, WY 82609
United States
Georgian Business Entity:
Individual Entrepreneur Mr. Greeter
Identification Number: 306514199
Georgia
Email: [email protected]
Phone: +995 591 00 57 06
WhatsApp: +357 96 54 03 30
Website: https://mrgreeter.com
1. General Provisions
These Terms and Conditions ("Terms") govern the booking and provision of airport Meet & Greet, Fast Track, lounge, porter, transfer, and other related airport assistance services offered under the Mr. Greeter brand.
The primary operating and contracting entity for bookings made through mrgreeter.com is MR GREETER LLC, a company registered in the United States ("Mr. Greeter", "we", "us", or the "Company"), unless another contracting entity is expressly identified in the relevant quotation, invoice, booking confirmation, or other written communication.
Mr. Greeter also maintains a registered business entity in Georgia through Individual Entrepreneur Mr. Greeter, Identification Number 306514199, which may conduct certain administrative, operational, commercial, and other business activities in connection with the Mr. Greeter business.
Where a quotation, invoice, or booking confirmation specifically identifies Individual Entrepreneur Mr. Greeter as the contracting entity, that entity will be the service contracting party for the relevant booking.
By submitting a booking request, confirming a booking, or making payment, the person or entity purchasing the service ("Client") confirms acceptance of these Terms and any specific conditions communicated in connection with the relevant booking.
2. Nature and Scope of Services
Mr. Greeter arranges airport assistance services worldwide through airport-authorized operators, local professional service providers, agents, and subcontractors.
Depending on the airport, service package, local regulations, and availability, services may include, but are not limited to:
Arrival Services
Meet and greet at the aircraft gate, jet bridge, terminal entrance, or another designated meeting point;
Assistance through airport arrival procedures;
Fast Track or priority assistance through passport or immigration control, where available and permitted;
Assistance in the baggage reclaim area;
Porter or luggage assistance, where included in the selected service;
Personal assistance throughout the airport;
Escort to the terminal exit, meeting point, or the Client's driver.
Departure Services
Meet and greet at the terminal entrance, curbside, or another designated meeting point;
Check-in assistance;
Porter or luggage assistance, where included;
Fast Track or priority assistance through security and/or passport control, where available and permitted;
Lounge access, where included;
Personal assistance throughout the airport;
Escort to the departure gate or another designated point, where permitted.
Transit Services
Transit services may include assistance between arriving and departing flights, terminal transfers, Fast Track procedures, lounge access, buggy transportation, and other services depending on the airport, connection time, airline arrangements, and applicable regulations.
The exact scope of each booking is determined by the relevant service description, quotation, booking confirmation, invoice, or other written communication provided to the Client.
Fast Track, priority immigration, priority security, airside access, buggy transportation, lounge access, porter services, and specific meeting points are subject to airport, airline, immigration, security, and governmental regulations and may be restricted or unavailable.
3. Geographic Coverage and Local Service Providers
Mr. Greeter provides and arranges airport assistance services across multiple countries and airports worldwide.
Service availability and scope vary by airport and may change due to local regulations, airport procedures, operational restrictions, or supplier availability.
Services may be fulfilled by carefully selected:
airport-authorized operators;
local Meet & Greet providers;
lounges;
transportation companies;
porter providers;
airport service companies;
other professional subcontractors and suppliers.
Unless expressly stated otherwise, the Client's booking relationship remains with the contracting entity identified by Mr. Greeter in the relevant quotation, invoice, or booking confirmation.
4. Booking Requests and Confirmation
4.1 Booking Requests
Clients may request services through:
mrgreeter.com;
online booking forms;
email;
WhatsApp;
other communication channels made available by Mr. Greeter.
Submitting a booking request does not by itself guarantee availability or constitute confirmation of the service.
4.2 Required Information
The Client must provide all information reasonably required to arrange the service, including passenger names, flight details, contact information, service date, number of passengers, and any additional information requested for the relevant airport.
4.3 Booking Confirmation
A booking is considered confirmed only after:
all required booking information has been received;
service availability has been confirmed;
the applicable price and conditions have been communicated; and
full payment has been received, unless otherwise expressly agreed in writing.
5. Contracting Entity
Unless expressly stated otherwise in the relevant quotation, invoice, or booking confirmation, bookings made through mrgreeter.com are contracted with:
MR GREETER LLC
United States
Where Individual Entrepreneur Mr. Greeter, Identification Number 306514199, Georgia is specifically identified in the quotation, invoice, or booking confirmation, the Georgian Individual Entrepreneur will be the contracting entity for that particular booking.
The contracting entity stated in the relevant invoice or booking confirmation will determine which Mr. Greeter entity is receiving payment and entering into the contractual relationship with the Client for that booking.
6. Payment
Payment is generally required in full before the service is confirmed unless otherwise agreed in writing.
Payments may be accepted through:
authorized third-party payment processors;
payment links;
bank transfers;
other payment methods made available by Mr. Greeter.
Available payment methods and currencies may vary depending on the booking, contracting entity, Client location, and payment provider.
The Client must use the payment instructions provided specifically for the relevant booking.
Mr. Greeter will never require a Client to make payment to an account other than one communicated through an authorized Mr. Greeter channel.
The booking is confirmed only after cleared payment has been received unless otherwise agreed.
7. Prices, Taxes and Additional Charges
Prices are quoted in the currency specified in the quotation, booking confirmation, invoice, or payment page.
The amount payable by the Client will be communicated before payment.
Depending on the booking and applicable jurisdiction, the price may include or be subject to:
applicable taxes;
airport charges;
service charges;
supplier fees;
late-booking surcharges;
additional passenger charges;
optional services;
other applicable booking charges.
Where taxes are required to be charged separately, they will be identified where applicable.
Charges imposed independently by the Client's bank, card issuer, payment provider, or currency conversion provider are the responsibility of the Client.
8. Cancellations and Refunds
Unless different cancellation conditions are expressly communicated for a particular service:
8.1 More Than 24 Hours Before the Service
Cancellations received more than 24 hours before the scheduled service may be eligible for a full refund.
8.2 Less Than 24 Hours Before the Service
Cancellations received less than 24 hours before the scheduled service are generally non-refundable and may be subject to a 100% cancellation charge.
8.3 Supplier-Specific Conditions
Certain airports, VIP terminals, lounges, transportation providers, or other suppliers may impose stricter or different cancellation and amendment conditions.
Where supplier-specific cancellation terms apply to a booking, those conditions will take precedence over the general policy stated above.
8.4 No-Shows
A booking may be treated as a no-show where the passenger:
fails to arrive at the agreed meeting point;
cannot be located within the applicable waiting period;
cannot be contacted using the information provided;
provides incorrect or incomplete flight or passenger details which prevent the service from being performed.
No-show bookings are generally non-refundable.
8.5 Refund Processing
Where a refund is approved, it will normally be returned through the original payment method where technically possible.
Processing times depend on the payment processor, card issuer, bank, or financial institution and are outside Mr. Greeter's direct control.
9. Flight Changes, Delays and Amendments
The Client must provide accurate flight details and notify Mr. Greeter promptly of any known:
flight changes;
cancellations;
rebookings;
schedule amendments;
passenger changes.
Where operationally possible, local service providers may monitor flight schedules and adjust the service accordingly.
Flight monitoring does not remove the Client's responsibility to provide accurate information.
Changes requested after confirmation are subject to availability and may result in additional charges.
Where a flight delay, cancellation, airport disruption, or other operational event materially affects the service, Mr. Greeter will make reasonable efforts to arrange an appropriate alternative, subject to supplier availability and airport regulations.
10. Client Responsibilities
The Client is responsible for:
providing accurate and complete passenger and booking information;
ensuring that passengers hold valid passports, visas, and other required travel documents;
arriving at the agreed meeting point at the required time;
remaining reasonably contactable where contact information has been provided;
promptly notifying Mr. Greeter of relevant itinerary changes;
complying with airport, airline, customs, immigration, security, and governmental requirements.
Mr. Greeter does not provide immigration or legal advice and cannot guarantee entry into or departure from any country.
11. Airport and Government Restrictions
Airport assistance services are subject to rules and decisions imposed by:
airports;
airlines;
border and immigration authorities;
customs authorities;
security authorities;
police;
governmental authorities.
Mr. Greeter and its service providers cannot override such decisions.
Fast Track, priority passport control, priority security, airside greeting, buggy transportation, private airport transportation, porter services, lounges, VIP terminals, and other facilities may be restricted, suspended, changed, or unavailable without prior notice.
12. Third-Party Service Providers
Many Mr. Greeter services are fulfilled by independent professional service providers located at or authorized to operate within the relevant airport.
These may include airport service operators, Meet & Greet companies, lounges, transportation providers, porter services, and other local suppliers.
Mr. Greeter selects service providers with reasonable care.
Third-party providers may nevertheless be subject to their own operational procedures and to rules imposed by airports, airlines, governments, or other authorities.
13. Limitation of Liability
Mr. Greeter will use reasonable care in arranging the services confirmed for the Client.
To the extent permitted by applicable law, the contracting entity is not responsible for delays, restrictions, interruptions, modifications, or inability to provide all or part of a service resulting from circumstances outside its reasonable control, including:
airline delays or cancellations;
airport congestion;
airport closures;
operational restrictions;
immigration or customs procedures;
security requirements;
government actions;
strikes;
severe weather;
technical failures;
force majeure events;
actions of airports, airlines, or public authorities.
Where the contracting entity is legally liable for a claim arising directly from a booked service, liability will, to the extent permitted by applicable law, be limited to the amount paid by the Client for the affected service.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Personal Data and Privacy
Personal information submitted in connection with a booking is processed in accordance with the Mr. Greeter Privacy Policy published on mrgreeter.com.
Depending on the relevant booking, contracting entity, and business activity, personal information may be processed by MR GREETER LLC and/or Individual Entrepreneur Mr. Greeter.
Information necessary to arrange and perform a booking may be shared with:
airport-authorized service providers;
local partners and subcontractors;
airlines where necessary;
lounges;
transportation providers;
payment processors;
other parties reasonably required to fulfill the requested service.
Payment information may additionally be processed by authorized third-party payment service providers in accordance with their own security and privacy policies.
15. Governing Law
15.1 Bookings Contracted with MR GREETER LLC
Where MR GREETER LLC is identified as the contracting entity, the contractual relationship will be governed by the laws of the State of Wyoming, United States, subject to any mandatory consumer protection laws that cannot legally be excluded.
15.2 Bookings Contracted with Individual Entrepreneur Mr. Greeter
Where Individual Entrepreneur Mr. Greeter, Identification Number 306514199 is expressly identified as the contracting entity, the contractual relationship will be governed by the applicable laws of Georgia, subject to mandatory laws applicable to the Client.
15.3 Mandatory Consumer Rights
Nothing in these Terms is intended to restrict any mandatory statutory consumer rights that apply to a Client and cannot lawfully be waived by contract.
16. Changes to These Terms
Mr. Greeter may update these Terms from time to time to reflect changes in:
services;
payment methods;
corporate structure;
business operations;
supplier arrangements;
legal or regulatory requirements.
The Terms applicable to a booking will generally be the version in effect when the booking is confirmed, unless applicable law requires otherwise.
17. Contact Information
For questions regarding services, bookings, payments, refunds, or these Terms:
MR GREETER LLC
5830 E 2ND ST, STE 7000 #36224
Casper, WY 82609
United States
Email: [email protected]
Phone: +995 591 00 57 06
WhatsApp: +357 96 54 03 30
Website: https://mrgreeter.com
For bookings where Individual Entrepreneur Mr. Greeter is specifically identified as the contracting entity, the relevant Georgian business details will also be stated in the corresponding invoice or booking documentation.
18. Acceptance of Terms
By confirming a booking and completing payment, the Client confirms that they have read, understood, and accepted:
these Terms and Conditions;
the specific service description;
the price;
any airport-specific or supplier-specific conditions communicated for the booking.